TERMS AND CONDITIONS | CeeJae's Exclusive

By placing an order with CeeJae’s Exclusive Designs you agree to the following:

Orders & Payments

A non-refundable deposit of 50% is required to secure your order.
Full payment is due 14 days prior to shipping.
If payment is not received on time, your order may be delayed or canceled without refund.

Cancellations & Refunds

Deposits are non-refundable.
Orders canceled within 14 of the event are not eligible for a refund.
All custom and personalized items (such as chip bags, cake toppers, cupcake toppers, labels, etc.) are non-refundable and non-returnable once production has begun.

Processing Times

Please allow up to 21 days for your order: 14 days for design and assembly, plus 7 days for shipping.
Rush orders may be available for an additional fee.

Shipping & Delivery

We are not responsible for any delays, accidents, or incidents caused by third-party shipping or delivery services.
Once items leave our possession, liability for shipping delays or lost packages rests with the carrier.
If items arrive damaged during shipping, we may issue a partial refund of up to 20% of the item’s cost upon review and photo documentation.
You must be available to receive your delivery. We are not responsible for items that have been shipped and marked as delivered but could not be received due to inaccessibility or unsuccessful delivery attempts by the carrier.

Product Disclaimer

All favors and décor items are handmade/customized and may vary slightly in color, size, or design due to materials and printing processes.
Digital colors may look different when printed, depending on screen resolution and printer settings.

Client Responsibilities

Please review all personalized information (names, dates, colors, wording, etc.) carefully before approving your design. We are not responsible for errors once a proof has been approved.
Ensure adequate time for ordering. We recommend placing orders at least 21 days in advance to avoid rush fees or shipping delays.

Liability

In the rare event we cannot fulfill your order due to circumstances beyond our control, our liability is limited to compensation at our discretion, which may include a refund of what you have paid or a partial refund of up to 20% of the order value.

Photos & Marketing

We may take photos of finished products for our portfolio and marketing. If you prefer we do not, please notify us in writing before production begins.

Force Majeure

We are not responsible for delays or cancellations due to weather, natural disasters, carrier issues, or other events outside of our control.

TERMS & CONDITIONS

PAYMENTS

A non-refundable deposit of 50% is required to secure your order.
Full payment is due 14 days prior to shipping.
If payment is not received on time, your order may be delayed or canceled without refund.
Stripe, Paypal, Sezzle, and Zelle are accepted form of payments.

REFUND & SHIPPING POLICY

Refunds & Cancellations

All deposits are non-refundable.
Because our products are custom and personalized (chip bags, cake toppers, cupcake toppers, labels, etc.), all sales are final once production has started.
Orders canceled within 14 days of your event are not eligible for a refund.

Shipping

We are not responsible for delays, lost packages, or incidents once items are handed over to the shipping carrier.
You must be available to receive your delivery. We are not responsible for items that are marked as delivered but could not be received due to inaccessibility or missed delivery attempts.
If items arrive damaged during shipping, we may issue a partial refund of up to 20% of the item’s cost after review and photo documentation.

Processing Times

Please allow up to 21 days for your order: 14 days for design and assembly, plus 7 days for shipping.
Rush orders may be available for an additional fee.

DIGITAL POLICY

Nature of Digital Products

· Digital products (such as printable designs, templates, or custom digital files) are delivered electronically via email or download link.

· No physical items will be shipped.

Refunds & Cancellations

· Due to the nature of digital products, all sales are final.

· We do not offer refunds, exchanges, or cancellations on digital downloads once the file has been sent or accessed.

Licensing & Usage

· Digital products are for personal use only unless otherwise stated.

· You may not resell, share, distribute, or reproduce our digital files for commercial purposes.

· Custom digital designs are created specifically for you and may not be altered for resale.

File Access & Responsibility

· It is your responsibility to download and save digital products after purchase.

· We are not responsible for lost files due to device failure, accidental deletion, or non-backup. Replacement files may be re-sent at our discretion.

· Please ensure you have the proper software to open and use the file format (e.g., PDF, PNG, JPG).

Delivery Issues

· If you do not receive your digital file within the stated timeframe, please contact us at Ceejaesexclusivedesigns@gmail.com with your order details so we can assist you.

Privacy Policy

At CeeJae’s Exclusive Designs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or contact us.

Information We Collect

When you interact with us, we may collect:

Personal details such as your name, email, phone number, and shipping/billing address.
Order details, including personalized text, images, and design requests.
Payment information (processed securely through our third-party payment provider).
Website usage data (such as IP address and browser type) to improve site performance.

How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you regarding your order status, questions, or issues.
Improve our products, services, and website.
Send occasional updates or promotions (if you opt-in to marketing).

Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share your data only with:

Trusted third-party service providers (such as payment processors and shipping carriers).
Authorities if required by law or to protect our legal rights.

Data Security

We use industry-standard safeguards to protect your information.
Payment details are processed through secure third-party platforms; we do not store your full credit card information.

Your Choices

You may opt-out of marketing emails at any time by clicking “unsubscribe.”
You can request to update or delete your personal information by contacting us directly.

Our website may use cookies to improve your browsing experience and track site performance. You can disable cookies in your browser settings, but some features of the site may not work properly.

Children & Photo Policy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from minors.
We may photograph or display images of party favors and event setups for marketing purposes.
If children are present in any photos, we will not use or share identifiable images of minors without the parent or legal guardian’s written consent.
Parents/guardians may request removal of any photo that includes their child by contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.