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FAQ's

​ ALL ITEMS MUST BE REQUESTED AT MINIMUM (4) WEEKS PRIOR TO TWO DAYS BEFORE THE EVENT'S DATE. EXAMPLE: ORDER IS NEEDED SATURDAY. ORDER NEEDS TO BE PLACED FOUR WEEKS OUT ON A THURSDAY. ​ ITEMS TAKE 5-7 DAYS TO DESIGN. ASSEMBLY TAKES 5-7 DAYS TO PUT TOGETHER. A MOCK-UP OR PICTURES WILL BE SENT PRIOR TO ASSEMBLY FOR APPROVAL PRIOR TO ASSEMBLY. ANY DELAYS WILL BE COMMUNICATED. ​ ​ RUSH ORDERS ARE AN ADDITIONAL $50 ADDED TO EACH ORDER. AN ORDER IS CONSIDERED A RUSH ORDER IF IT'S PLACED UNDER 4 WEEKS. RESPONSE TIME FOR ALL INQUIRIES IS 24-48 BUSINESS HOURS. ​ ALL ORDERS CAN HAVE ADDITIONAL ITEMS ADDED WITHIN THE FIRST WEEK, ONLY. ​ ORDERS MUST BE PAID IN FULL PRIOR TO BEING STARTED. IF YOU ARE ORDERING ITEMS TO BE SHIPPED, KEEP IN MIND THAT DELAYS HAPPEN. TO ENSURE THAT YOU HAVE YOUR ITEMS ON TIME PLEASE ORDER AS SUGGESTED. THE EARLIER THE BETTER. ITEMS WILL BE SHIPPED TWO WEEKS PRIOR TO THE EVENT. PROCESSING TIME PAYMENTS FULL BALANCE IS DUE UPFRONT. CEEJAE'S EXCLUSIVE DESIGNS ACCEPTS DEBIT/CREDIT CARD VIA STRIPE, PAYPAL, SEZZLE, AND ZELLE. ​ RETURNS, EXCHANGES, AND REFUNDS ALL SALES ARE FINAL ! CEEJAE'S EXCLUSIVE DESIGNS OPERATES SOLELY ON MAKING CUSTOMIZED ITEMS. FOR THIS REASON ONCE THE BALANCE IS PAID THERE ARE NO REFUNDS OR RETURNS. ​ R EFU NDS WILL NOT BE ISSUES DUE TO SHIPPING DELAYS. CEEJAE'S EXCLUSIVE DESIGNS IS NOT RESPONSIBLE FOR ANY DELAYS DUE TO THE SHIPPING ENTITY. CEEJAE'S EXCLUSIVE DESIGNS IS NOT AFFLIATED WITH ANY SHIPPING ENTITY. A TRACKING NUMBER WILL BE PROVIDED TRACK YOUR ITEMS. ​ IF FOR SOME REASON WE ARE UNABLE TO FULFILL THE ORDER, A REFUND WILL BE ISSUED. THE REFUND COULD BE PARTIAL OR IN FULL DEPENDING ON THE CIRCUMSTANCE.